- Llibres de text
- Express Series: English for Customer Care
- Llibres de text
- Express Series: English for Customer Care
Anglès
Sinopsi Express Series: English for Customer Care
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.
EAN
9780194579063
Editorial
Any d'edició
2007
Pàgines
80
Idioma
Anglès
Col·lecció
INT.EXPRESS SERIES
Alt
300
Ample
200